[Resolved] Samsung India — S7 edge - dark translucent lines on the display

Balaji Reguraman

from Bhubaneshwar, Odisha

Address:

Chennai, Tamil Nadu, 6000095

Hi, i purchased s7 edge from sangeetha mobiles - chennai on 10th august 2016.. Got dark transulent lines on the display, 3 days before.. Contacted service centre... Response was pathetic.. When googled, i found that this usa hard-ware issue with s7 &'the phones are replaced.. Now what's the guarantee that the new phone (If replaced) will not have this issue?? Whether samsung is taking its customers for granted?? Really feeling bad & let down by samsung.. It's 4 days now.. But no proper response from the service team.. Is anyone from samsung customer care is aware of this?? Or customer care is just there for name sake??

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May 12, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 29, 2016

Updated by Balaji Reguraman Hi, I took the phone to service centre... They don't have any clue & the behaviour was very rude... They are accepting this as a hardware failure.. But not giving a new replacement & opting to go for a display change... A PATHETIC & UNPROFESSIONAL SERVICE FROM SAMSUNG.. GUYS YOU WILL NEVER COME TO LEVEL OF APPLE, when it comes to Customer Care... LEARN FROM APPLE ON CUSTOMER CARE...I GOT DEEPLY OFFENDED & FEELING BAD FOR PURCHASING THIS STUPID PHONE.. IN MY LIFE TIME, I WILL NOT GO TO SAMSUNG PRODUCTS AGAIN, EVEN IT IS GIVEN FREE... SAMSUNG SERVICE SUCKS...

Aug 29, 2016

Updated by Balaji Reguraman Samsung Customer Care : My mobile number is [protected]... And your job reference number is [protected]... And got call from your Customer Care & they told they will replace the display & will not replace the phone... It's my fate to go with it by paying 56K & going for screen replacement ( a manufacturing defect & hardware issue ) in 10 days time.. Great phones from Samsung.. Taking customers for granted, .. Keep up the good work Samsung.. You guys will never grow...

Aug 29, 2016

Updated by Balaji Reguraman Samsung Customer Experience Team :

My mobile number is [protected]
Email - [protected]@yahoo.co.in

Let me what you guys now offer me... Let's start the music now... Frustrated of being a Samsung Customer now...

Aug 29, 2016

Updated by Balaji Reguraman ?????

Aug 29, 2016

Updated by Balaji Reguraman Hi, Service of Samsung Sucks me big time... No call from Service Centre as promised... Called Customer Care again... But still the cloud is not cleared... It's better Samsung keeps the phone rather taking us for granted... I don't what will happen to my handset now... Already written off my hard earned money... But surely Samsung will pay for this soon... Feeling frustrated & let down for buying this stupid phone from a Company which doesn't value its Customers..

Aug 29, 2016

Updated by Balaji Reguraman Whether Samsung Customer Service team is seeing these mails?? Any action taken on this front?? Or just a eye wash reply???

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Comments

Balaji Reguraman

from Bhubaneshwar, Odisha

I got calls from the service centre thrice.. but they told that they will get back to me with proper details to contact.. but still no one has given me the details.. added to that today one service person called & was very rude on the reply & not even willing to listen the problem.. I am really worried of switching over from my iPhone 6S to Samsung.. never expected this happen to me & bad service from Samsung.. I think my hard earned money of 57K is going to dark now...