[Resolved] Samsung India — S7 Edge screen replacement during revised GST period and on quality of repair

anveshpc

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500084

Dear samsung,
My experience with samsung service on my S7 Edge screen replacement on Rs990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my mobile 2 times asking me to submit on 5th july 17, even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center and after waiting for good 2 hrs i was given the phone to check initially THE POWER BUTTON IS UNSERVICEABLE at the 1st place and before even pointing at that i was told they cant handover the mobile as they have no clue on the GST revised prices and how much to charge.
01)I WAS NOT PROVIDED A BACKUP PHONE TO USE,
02)THE MOBILE WAS NOT PROPERLY REPAIRED,
03)NO PROPER EXPLANATION WAS PROVIDED BY THE TECH GUY WHY THE POWER BUTTON WAS NOT FUNCTIONING EVEN AFTER REPLACING THE SCREEN WITH A NEW ONE (WHICH IS SUPPOSED TO FUNCTION NORMALLY )
04)I WAS CALLED BY THE SERVICE CENTER TO COLLECT MY MOBILE WITHOUT HAVING A CLUE ON NEW GST POLICY AND ONCE I WAS PRESENT THEY DENIED HANDING OVER THE MOBILE SAYING WE HAVE TO GET AN APPROVAL FROM SAMSUNG.
And to my surprise no one in the service center has taken the responsibility on this and i was given the wage replies (like power button might have had a loose contact, Screen replacement will cause the power button to lag .)Which made no sense and specially when it comes to S7 Edge
I wasted l my TIME and EFFORT to run behind the service center to submit the mobile and now to collect the mobile also which was useless and unprofessional.
I have been with samsung for more than 10 years now and now a days the customers are taken for granted and are being treated so unprofessionally. where can i approach / write to samsung you on this ?

i would appreciate if Samsung representatives can contact me on [protected]@gmail.com / [protected]

Regards
Capt.Anvesh
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd