[Resolved] Samsung India — s7 edge screen replacement offer

Kanika Kochhar

Address:

New Delhi, Delhi, 110027

Hi,
I have purchased s7 edge in the month of january and was given the offer s7 edge screen replacement for 990 one time.
Now when i have issue with the screen your service centre is denying and saying not valid.
Why was this offer given to me in first place by your samsung store - buddy retail private lmt, rajouri garden.
Being a customer i need to be given this offer for one time replacement, pathetic service team and the service manager named yatin chabbra gurgaon head office, he is arrogant and doesnt understand the issue. Not have even proper skills to resolve my query and was very blunt for the repair.
I am not satisfied with the reply and service samsung people are giving.
Why cheating customer and selling s7 egde if you can't afford to give offers to the customer,
If quer not resolved my next move will be consumer forum and strict action against samsung brand gurgaon and rajouri garden branch,

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Aug 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 22, 2017

Updated by Kanika Kochhar Greetings of the day

Ref: S7 edge screen replacement

In january I bought a S7 edge mobile phone from you. I have discovered that the phone has screen problem.

The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract I am entitled to have the phone s7 edge and I would request that you confirm that you will do this within the next 14 days.

I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.

I look forward to hearing from you

Yours faithfully,
kanika
[protected]@gmail.com

Verified Support

Jul 24, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd