[Resolved]  Samsung India — samsung 1 ton ar12jv5nbwknna triangle inverter split air conditioner

Address:

500050

I was having Issues with this AC from the day I brought this AC and the issues where intermittent and could not be replicated when we called the service people to look into it.

Couple of Months Ago there was a cooling issue and service team took the compressor saying there was an Compressor leak issue and charged me 2895 rupees

After two months again I have issue and service team told me that they was a leak in compressor and needs to fixed and they took the AC and called me to tell me that AC condenser is gone and to get it repaired I need to Pay 6000 rupees

I feel the product I got had a defect from the day one and service team could not resolve it and now I am getting bigger issues with it.

I have told Samsung customer care I should not be responsible for the cost. and Samsung should fix it under warranty .. which they are not agreeing to it

I have already spent lot of money here on defective product and I am not ready to spend more money here..

I need help from Samsung to look into my issue and help me on good faith as I have spent lot of money around 2 lakhs on 4 AC's (this is second AC from lot of 4 I have brought is having issues)

Invoice no MDG/CR14/17923
Purchase Date[protected]

Model - SAMSUNG AC 12JV5 NBWK

Thanking You,
Prasad Yarva
[protected]