[Resolved]  Samsung India — Samsung a5 (2016 edition)

I bought samsung a5 last year and due to battery swallon it's metal body cracked and also screen damaged now onkar electronic-vashi service center is denying to repair and asking 11k even mobile cost is 22k...
I received call from service center,
Hance i asked for escalation matrix and email id of md & ceo miss pratibha (Pratibha. [protected]@partner. Samsung.com) bluntly told me that you can do escalations and you have to pay.

I need email id & contact no of head india operations or md & ceo of samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Please let me know if you are unable to provide me that so i can escalate the matter to consumer board, govt of india.

Hope you understand my issue also can pull out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.

Waiting for an early revert...

Regards
Arun