Samsung India — samsung a50 mobile and customer care bad service

Address:

C 71/A SAHID KHUDIRAM SARANI CITY CENTRE 713216, Bardhaman, West Bengal, 713216

My phone display was faulty went to customer service centre Durgapur ambuja branch. One person told me to not to deposit the mobile but come back in three days to get it done under warranty. While I spoke to them they said after three days that no parts ordered I had to deposit the phone then they will proceed. I did the same on 1st nov'19 but they are keep on delaying. One screen to replace take so much time.
They were least bothered about customer and irresponsible.

I wanted a resolution in next 24 hrs else will put up on higher level