[Resolved] Samsung India — samsung a6plus mobile

Narendra Sapare

from Bengaluru, Karnataka

Address:

Dharwad, Karnataka, 580023

Dear sir/madam,
As i have purchased samsung a6 plus mobile on 03/07/2018 in relaince digital hubli karnataka. After 15 days it started problems like automatic operating and facebook. It says facebook stopped. Then i went to service center they updated mobile phone but still the problem persists, 2 times it got updated but no results then next they rebooted imie no. @ days it worked then
Started same problem continued. Next time i went then they (Service center) said this handset does not support the facebook version, u can use facebook lite. Paying rs.26000/- why i should use facebook lite. When the handset does not support such app why u release to the market and make customer to suffer after paying rs.26000/- now my concern is i dont want to use serviced handset. So i request you to kindly look into the matter and resolve asap. My mobile no. Is [protected] name narendra sapare
Hubli.

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Sep 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd