[Resolved] Samsung India — Samsung A7 2016

JanuSaket

from Sirsa, Haryana

Address:

800020

Dear Sir,

I have purchased an android phone vide model number A7 2016 on 03.02.2017
The day i purchased the phone there came a problem with Primary Camera. Photo doesnt get clear for a longer time everytime when operated. Same day i contacted the retailer and he said that it will be ok after being use for sometime. This is a high resolution camera, hence it take time to get picture cleared.
Today i finally went to customer care, he said it will be ok after updating the software but after updating the result was same. Customer care then said that there might be a problem with the came or motherboard. According to the customer care this problem was there in the set since beginning.
I am ashmed o[censored]sing your product. This is totally fraud with the customer. Samsung has sold its defective product to a customer of value Rs. 26000.00
I request for a new handset. I dont want any repair.
A defective piece without proper quality check is being sold.

Saket Ranjan
Mobile - [protected]

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Jun 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

MANISH JAGGA

from Bathinda, Punjab

AC not working in service centre . Token machine too not working. Visited on last Friday also. On that day also same problems were there. Asked service person about AC, he was not having any answer. No body is bothered about attending the customer . Infact they have not started the ACs. Waiting here is very difficult.

Sahil Ravindra Kshirsagar

from Surat, Gujarat

Technician extends warrenty without asking me. And after that he called me and said that he forgot to place on part in the phone. Now he demand money from me.