[Resolved] Samsung India — Samsung a7 imei no [protected]... A concern

pawan_tuteja

from Noida, Uttar Pradesh

Address:

Dhar, Madhya Pradesh, 454001

Dear samsung customer care

This has reference to the samsung a-7 (Gold) purchased on 17th april 2016 after payment of 22000/- rs from m/s tapasya traders, dhar, madhya pradesh.

This is put on records that since beginning i m facings several concerns viz overheating and auto shutdown of my samsung phone bearing imei no [protected]

Since last more than three weeks i have handed over the phone for resolution of concern of non working of display @ m/s tapasya traders dhar, madhya pradesh but m/s tapasya traders is neither resolving the cell phone nor answering satisfactorily.

Keeping in mind the severe overheating of phone and other so many concerns viz auto shut down, non working of display etc... Please ensure replacement of my phone as soon as possible.

Looking forward an early positive revert back with the commitment that customer care is the top core value of samsung india!!!

Regards

Pawan
[protected]

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Nov 13, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Samsung India Customer Care's response Dear samsung customer care

This has reference to the samsung a-7 (Gold) purchased on 17th april 2016 after payment of 22000/- rs from m/s tapasya traders, dhar, madhya pradesh.

This is put on records that since beginning i m facings several concerns viz overheating and auto shutdown of my samsung phone bearing imei no [protected]

Since last more than three weeks i have handed over the phone for resolution of concern of non working of display @ m/s tapasya traders dhar, madhya pradesh but m/s tapasya traders is neither resolving the cell phone nor answering satisfactorily.

Keeping in mind the severe overheating of phone and other so many concerns viz auto shut down, non working of display etc... Please ensure replacement of my phone as soon as possible.

Looking forward an early positive revert back with the commitment that customer care is the top core value of samsung india!!!

Regards

Pawan
[protected]

Verified Support

Oct 13, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd