| Address: | New Delhi, Delhi, 500050 |
| Website: | www.samsung.com/in/air-conditioners |
Hello sir,
I have purchased samsung ac model: 18mv5 hets on 08-mar-2017 and received the product on 09-mar-2017.
I have received a sms on 09-mar-2017 from the samsung that ticket has been assigned to rajesh whose number is [protected]. I have taken off for my office on 10-mar-2017 for installation purpose. I have waited till 11.30 am, nobody was called for installation. Later on i have called to rajesh and enquired about installation. He confirmed that he is not taking care of chandanagar location service. He has given other person contact number. I have contacted other person to.
After some time two young person’s came for installation.
Power cable is not there with the product, service person told me that customer has to purchase the power cable. Then i asked him, much many meters are required, he said that 6 meter are more than more than enough. I asked him please measure and let me know. He said it is more than enough i purchased 6 meters. After fitting both the units cable is not enough and asked to buy 2 more meters extra cable. He wants to made a joint from indoor unit to outdoor unit. This is really not expected from service engineer and i can’t do anything. I have purchased 2 meters extra cable.
After doing all this exercise and completion of installation, outdoor unit is not working, service person try to change all the cables and called to senior person help did as per their instructions. He confirmed that the problem is out of his scope and he is not in position to fix the problem and told me that some senior person will come today to fix this problem. I called to customer care and explain the problem. They told me that will arrange senior engineer to fix this issue. I have waited till 7 o clock. No body turn up to fix the problem. I have received a call from delhi, she told me that senior engineer will come tomorrow morning.
On saturday, again i stayed at home, service engineers came to see the problem. Outdoor unit was fixed in balcony while opening the outdoor unit panel, he faced some difficulty and total unit was came out due to brackets are not fixed tightly. Luckily unit was not fallen on the service person. He told me that brackets are not fixed properly. Finally put the outdoor unit on the stand and did the service and confirmed that there is a defect in the piece and pcb problem.
At the time of purchase dealer told me that this product is having the warranty of 10 years for compressor and 5 years for condenser. When i open the product i can see the warranty card for condenser, buy warranty card is missing for compressor in the product. I really surprised why this card is missing.
I have lasted two days of my valuable time only for installation. If any problem comes in future i am really don't know how many valuable days to spend to fix the problems since this product is having 10 years warranty on compressor.
By seeing and facing all above worse experience with regards to defect product, worse service and missing warranty documents in the very beginning, i don't have enough confidence to use this product and we have decided not to continue this product.
I have communicated to samsung care, but company is dening for refund, only accepting for replacement by force without customer satisfactory, even though company is having refund policy.
Please find below samsung return policy:
http://www.returnsandrefunds.com/Samsung/Returns
Samsung offers consumers a 30-day money back guarantee. Requesting a refund from this retailer involves an easy online process that requires only the entry of the order number and the customer's email address to be implemented. Refunds are usually credited back to the consumer's credit card within five to seven business days. Those who pay for their merchandise with cash, money orders, checks or wire transfers will need to contact samsung's customer service department to make arrangements for an alternative method of refund payment. Consumers also have the option of canceling the order at any time before the product is shipped
I don’t have peace of mind last 10 days, been discussing with company representatives but forcing to use their product. Please help me for refund and take appreciate action on the company.
Regards,
Nagarajachari vadla,
[protected].
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