[Resolved]  Samsung India — Samsung AC not working, It's been just 2 months back we bought it

Apr 13, 2017

Updated by mitra1987 Your technician service is getting even worse. Till now 2 technicians verified my AC, first technician said its Gas leakage issue and he said he can't do anything. He told he will send concerned technician tomorrow. And the next day, 2nd technician verified the AC and he said its not Gas leakage, its "Compressor Issue". Even he didn't resolve the issue. He told that 3rd technician will come today to pick up the AC and they will place new compressor and will return the AC in 1 day. No one came today and moreover when I called them they said they ordered new compressor which will take 4 days to come to their office, then they will pick my AC. I don't understand what the hell they are working. You guys don't have any new spare parts ? Its been 10 days my AC is not working and we have a small baby at home. I won't samsung products to anyone if your service is like this. Until I call them 6 to 7 times everyday no technician is coming to verify the issue in my AC. Please tell them to bring the new compressor as soon as possible and fix it. I never expected this kind of pathetic service from samsung team. Its a new AC we bought it in February 2017.

Apr 17, 2017

Updated by mitra1987 Its been two weeks we are facing the issue with our new samsung AC. Two technicians verified my AC, but still no resolution. They ordered new compressor and today they got the compressor but still no one came to fix it/ they didn't pick my AC yet. What kind of customer service is this from samsung ? Its been two weeks now, still no solution nothing. Complaint number: [protected].

Apr 20, 2017

Updated by mitra1987 They got a new compressor part and i got a call saying its already fixed. But they are not delivering back my AC from last 2 days. This is really painful. After doing everything, now they are saying silly reasons like Van/truck is going to different areas. Please tell the technicians to deliver my AC today and fix it back.

Apr 20, 2017

Updated by mitra1987 Complaint number-[protected], we bought a brand new ac on feb 11th 2017, on march 29th onwards its now working. We placed a complaint and till now 5 technicians verified my ac. They literally don't have any knowledge about ac. One guy told its gas leakage, after 3 days 2nd technician came and told its compressor issue. After 3 days 3rd technician came and took my outdoor unit. They kept it for 5 days and they bought it back today. Still its not working, i don't know what the hell they fixed. Today 4th technician told its voltage issue and he left. Then we called local electrician and he told there is no voltage issue in my apartment. Then again 5th technician came and told that its no voltage issue and he told its pcu (Circuit board) issue inside the ac. Total 5 technicians worked on it from last 20 days and still its not working. If you can't do it, just exchange the ac. Its been just 2 months old ac. Really worst customer service and technicians really dont know anything about their own company ac. Complaint number: [protected], my contact: [protected]. How long we need have patience? Its been more than 3 weeks now. If the technicians can't do anything just replace the ac.