Samsung India — Samsung ac; service; call no. [protected] | |||||
Samsung engineer have visited my house on 14.05.2016 and informed me that there is problem in the compressor and I have to send the compressor to workshop for repair. Since, the compressor is under warranty I sent the compressor to your work shop for repair. Today again their engineer called me and told that there is no problem in compressor, its small capacitor change, their engineer while visiting my house have wrongly given the information. This small job could have been done in my house, there was no need to take the compressor. It caused of 10 days and I am yet to get my compressor back to my house. Now they are charging Rs. 3000 for this. This job could have been done in Rs 1000. Samsung shall clarify the reason for such erratic behaviors of their service center. Regards, Sukamal Ghosh Was this information helpful? | |||||
|
Samsung India customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd