[Resolved]  Samsung India — Samsung after sale services

Address:

Kamrup Metropolitan, Assam, 781025

Sir, to be more specific i bought a smartphone samsung galaxy j5-2016 in 2016 and it went wrong within 6 months and contacted customer care for the support and they asked me visit service center and firstly i was made to search entire my city for the service center because they gave me false service center address, that's because your customer care executives and your samsung website were not updated and they were showing old service center addresses. After struggling for 3 days when i checked my mobile it was working perfectly, so, i again contacted customer care number to ask them whether i have to visit the service center, on that they said if you don't have problem now, then you need not visit the service center, so i drop the idea to visit the service center.

Now, its 10 months since i bought my mobile, now again there is a issue with my mobile phone. This time i visited the service center and in the service center the executive asked me to submit the mobile since it is having slow charging problem and they gave me an acknowledgement paper and asked me to visit the center next day. So, next day i visited the service center and they handover me the handset and said problem was with the port and they have replaced the same, but when i checked the mobile whether its charging properly or not, to add to my surprise the problem was not resolved. So, i again told the customer care executive at the service center, that my problem was not resolved. They again asked me to submit the handset and asked me come next as the mother board of the handset has to be replace, so i agreed to that and visited the service center next day to collect my phone. Sir, would you believe that they again handover me my handset and said that the problem is resolved, when i asked them which part got replaced they again said that its the charging port only. When i checked the mobile i found again the same problem was there. Now today[protected] they said that i again have to submit the handset as its motherboard has to be replace and again asked me visit tomorrow.

Sir, what i want to say is that the customer service center and customer care executives were just playing with their customers. They cleverly issue new job cards everyday which makes everyone believe that the handset has come for the servicing on the very day. So, i just want you help me in resolving my issue.