[Resolved]  Samsung India — Samsung air conditioner

Address:	Thane, Maharashtra, 421302
Website:	www.consumercomplaints.in/samsung-india-b100069

Dear Sir/madam

We would like to inform you that we have purchased the split ac from reliance digital on dated 09th may 2015 .our ac cooling not done properly since last 3 months .Regarding that we have lodged complaint on dated 13th April 2016.One engineer (Mr. Munna) came and did servicing of AC but unable to solve the issue even after the servicing my AC was not cooling and that why we not signed on customer service closing copy. After that we did lots of follow up with customer care and with each call they were giving me different complain number and convincing us that senior technician will go to check but no one came and after few more call to customer care, they send Mr. Munna( same technician) again. And he said that senior will come but till date we became puppet of Samsung customer care dept. as we keep calling and dey keep giving false commitment. In this scroching summer its very difficult to spend one night and I have 1 year old baby who is suffering a lot and she is having heat rashes all over the body due to extreme heat. Who is responsible for this??? Who will compensate those horrible nights???? who will be responsible for doing us mentally harass???
Our warranty was going to be expired on 9th May 2016 and we have complained since 13 April 2016 but intentionally customer care Executives didn't entertain ouir complain seriously so that our free service will be expired and they may charge against the service. Same thing happened, on 28th may after again following up customer care dept., one engineer called from Samsung and said that I will come but you have to pay the charge against the service as your warranty is expired. Now I don't understand on what ground Mr. Munna (Samsung engineer) is asking for any charge...If you have not given the service on time then is it our responsibility??? If it is like that then we will go for further action at National consumer forum because it is not only the thing of any product service but it is more harassing the customer to the extent that he is mentally tortured every day by you people. Please note the detail of my product given below and I need prompt action within 2 days:

Product- Samsung AC
Complain no.- [protected]/ [protected]/[protected] (this no. was given in the last week of April and May. 13th April complain no. we don't have but you can trace from our mobile no. i.e [protected].

Till date not a single complain no. closed but I don't know the process how you people close the complain no. without customer confirmation.

Its very sad to say but it is worst experience we have with Samsung. We have all the products( Refrigerator, one more AC and TV, Mobile) of Samsung product but in future we will be no more interested to buy this product and nether we will suggest anyone else.

Thanks & Regards
Suman Singh
[protected]