[Resolved]  Samsung India — Samsung automatic washing machine wa65k4000hd

Address:

122001

I bought a Samsung Automatic Washing Machine WA65K4000HD from Ajay Trading Co. on 16 August 2016 at Rs.18800. It was installed on[protected]. After 4-5 washes I found that the machine does not wash properly and complained to the service centre no. [protected]. One service engineer came and washed for 40 minutes and agrees that the machine does not wash and not clean the clothes. For the last few days since 31 August SMSs are coming that KAMAL, MOHAN, SANTOSH, KAMAL, MOHAN will visit for the same complaint. However, nobody has turned up as yet to resolve the problem.
I would request you to please take back this defective washing machine and either take back the machine or replace with a machine that washes the clothes. It does take water, rotates and goes through the process but do not clean/ wash the clothes. Also it takes sometimes 2 hours for the 74 minute wash cycle. Please do the needful and relieve my tension. I have had very good experiences with Samsung over the last 15 years. My current complaint number is [protected] and one service Engineer SANTOSH was to come since 19/09/2016, However, nobody came or called till today i.e. 27 September. Best wishes,

Subhash Datta
[protected]