[Resolved] Samsung India — samsung c9 pro - pre booking offer

Sudheer Kumar Kotapati

from Vijayawada, Andhra Pradesh

Address:

500032

I purchased samsung c9 pro mobile on 27th january 2017i. E the date on which it is first available to book in india and booked my phone under pre booking offer by company, (One time display replacement in just rs.990) unfortunately my mobile fall down and display broken.. I went to madhapur samsung service mobile care centre, (Hyderabad) they checked and answered me that this phone is not in this scheme, and it is not possible to change the display in this price.. I have to pay full price of display else i need to wait till samsung company gives its approval which may or may not approve it and i need to handover my mobile for atleast 15 days to know the answer from the company.. This is what samsung is doing in market selling products on wrong informations...
And giving such attractive offers on products... But when the coustomer actually want to avail such offers the company deny such offers...
My order number is order id is:[protected]
I want to get help by you... Or by samsung company.. I want to change my mobile display with my purchse offer...
I wait for your positive reply... Hope so

Otherwise i am going to file complain to customer care court now...

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Jan 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 09, 2017

Updated by Sudheer Kumar Kotapati Dear Samsung India Customer Care

Thanks for regretting for the inconvenience caused to me and also thanks for acknowledging. I think the term shortly is used when we are referring to a period of time which may be 1 or 2 hours. To my knowledge it wont be used for 2 or 3 days.

Unfortunately no one has contacted me till now. Please take some responsibility and act on it diligently. Dont waste my time and your time

Dec 14, 2017

Updated by Sudheer Kumar Kotapati samsung India.. You guys are cheating customers since there are no stringent consumer laws.