[Resolved] Samsung India — Samsung cheating consumers - free wireless charger promised not given

Goutham Veeru

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600053
Website:	www.samsung.in

I have pre-booked my galaxy s8 + on 19/4/17 (Pre booking bill attached) in rr mobiles ambattur - samsung have promised a free wireless charger for all pre-bookings before may 2.

When i got my mobile on 2nd may (Invoice enclosed), i have registered my device in samsung's own my galaxy app. But i have not got the offer for wireless charger till date. They are providing me some bad offer of their own choice (Tumi cover instead of wireless charger promised)

When contacted customer, they are very lethargic. They very casually say that my mobile no. Is not present in their pre booking database and hence they cannot do anything. What can i do for that? They have brought complete disappointment in me for the past few weeks.

They have brought big amount of depression in me. I have pre-booked the mobile in a samsung authenticated dealer, got my mobile delivered on may 2, and when i ask about the free wireless charger, they just don't care and they happily say that they cannot help on this. Due to their arrogance, i have lost my mind and i am not able to focus on anything else.

Consumers are suffering, pls look into this.

I have attached my pre-booking bill, invoice and the pre booking screenshot provided by the dealer for your reference. Pls help.

+3 photos

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Jul 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 08, 2017

Updated by Goutham Veeru It's been a week since I have complained about this.. No updates except an email from My Galaxy team on Sunday asking me to wait for 3 to 4 days more.. Very Pathetic Customer Service.

Thank You Very Much Samsung. A well deserved gift for my loyalty - Owning 5 Samsung Galaxy Devices..

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Comments

sridhar4772

from Bengaluru, Karnataka

I have pre booked my Samsung galaxy s8 and bought it on 2nd may 2017 the offer was free wireless charger whoever books before 3rd may there were plenty of advertisements for that.. I have booked the Samsung galaxy s8 from Samsung store Transcell Systems mobile number [protected] and [protected]... I have checked with the Samsung Store for the details of wireless charger free offer given to Samsung store..

unfortunately Samsung store it self don't have any details of the offer but while booking they were telling the offer will be displayed in my galaxy app once you register...
its a kind of cheating done to me .. I have contacted my.[protected]@samsung.com thru 100's of mails but every time they would tell As discussed with you in previous mail. Your activation was on 02/05/2017 which entitles you for the Pre-book (wireless charger ) on meeting the terms and conditions of the offer. We can see that the offer is mapped to your number. Please follow the steps to see the offer
1. Launch My Galaxy
2. Find offer in Banner
3. swipe through banners if the first is not the offer
Regards,
My Galaxy Team

a great cheating from Samsung stores in Bangalore before you people buy make sure that they give the pre booking offer in writing or pamphlet showing their store name. etc.,

don't get cheated by Samsung offers.
be careful

regards

Sridhar
[protected]
[protected]@gmail.com