Address: | Gurgaon, Haryana, 122018 |
Dear sir,
I jatinder kumar ([protected]) visited your mobile care office at sector 15 at gurgaon yesterday & met mr. Ravi for my phone j7 which has got some problem due to get wet in rain. My token number was s60 dated june 29, 2018. I had been advised its mother board, display has gone & it is like dead phone. Better go for new phone as it has no solution.
After that i had been to local market & got it checked. Local technician checked & told charging socket has some issue and need to be replaced. He charged 250 inr & made my phone completely working normal.
I went back to your office and met ravi & his senior (Rajnish - i may be wrong in this name) and asked why he misguided me. For which i have not got any logical answer but only excuses.
Now my point to writing to you here is
1 can we believe on samsung brand or it is only a profit making organization only. Why i had been guided wrong.
2 what capability your team has... They cannot solve my problem but a local mechanic can!! Please answer.
Will wait for your response.
Thanx
Jatinder kumar
[protected]
[protected]@hanonsystems.com Was this information helpful? |
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