[Resolved]  Samsung India — Samsung delivers defective AC

Address:

New Delhi, Delhi, 500072

I brought a samsung 1.5 ton AC from Bajaj Electronics on 28th of March. After lot of follow up the service engineer came for installation on 1st May. When i switched on the AC, the AC was not working and giving me an error code ( E 154 error). I called the service engineer back and he came back on 2nd to check the AC. He said there was a problem with the AC Unit and that the technician will come and check it. On Monday, a technician from Samsung visited and told me that there is a problem with wiring in the AC unit and this will have to be replaced. He promised to help.

I did not get any calls for next two days and i kept following up with the call center. After many followups, i was told that the complain has been logged and the service engineer will come and visit.

It is already 11 days since i purchased the AC and i have not heard back anything. I would like to get my money back and also get compensation for all the trouble. I work in an MNC and my son is appearing for board exams this year. I brought the AC to help him study better. but now the exams are over, but the AC is still not there in spite of me paying so much

Complain number with Samsung: [protected]
Status: Unresolved, no call back either
Date of purchase: 28th March
Reseller: Bajaj Electronics, Jubilee HIlls, Hyderabad