[Resolved] Samsung India — Samsung estore - worst in the world

thomasajit85

from Chennai, Tamil Nadu

Address:

600116

I am Thomas. I ordered a mobile from Samsung estore on 14th February 2017. My consumer id is[protected]. Till now I have not got my mobile. Samsung customer care people are so rude and they don't treat customers properly. Today they are telling me that it will take 20 more days for them to dispatch my mobile. I regret my decision to buy a Samsung mobile. Its a great shame on SAMSUNG. They will be doomed if they treat their customers like this.

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Mar 15, 2017

Complaint marked as Resolved

I hope to get my mobile soon

Samsung India customer support has been notified about the posted complaint.

Mar 07, 2017

Vivekkumar Uttam's response can u change my memory card as soon as possible.

Verified Support

Mar 14, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 14, 2017

Updated by thomasajit85 Dear Samsung
You are just sending the same reply to all customers. You have lost your credibility. I have been waiting for one month. Still same reply but no proper response from SAMSUNG. Do you expect me to wait for one year or 2 years for you to receive stock? If mobile is not in stock then why did you take up my order? It’s been one month since I ordered my mobile and you are giving such a lame excuse. Its SHAME on you SAMSUNG for treating customers so poorly. I regret my decision to buy a SAMSUNG product.

Regards

Thomas
[protected]

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Comments

Samuelfransisco

from Hyderabad, Telangana

I ordered one samsung product in Snapdeal, but the product is not delivered upto now.

Vivekkumar Uttam

from Kanpur, Uttar Pradesh

Dear Sir, ma"m
Respectfully i bag to say that your company memory card service is very poor. i bought a class 10 micro sdhc memory card through online. but i currepted . when i go to your service center than they tell me online memory card is not warranty.

Samsung India Customer Care's response, Mar 20, 2017

Verified Support

Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd