[Resolved]  Samsung India — Samsung galaxy e7 smartphone

Address:Guntur, Andhra Pradesh, 522201
Website:samsung

My device Samsung Galaxy E7 is having an issue with videos playing on Youtube, Facebook and other online sites. I have taken the device to Samsung service center in Tenali during the first month of purchase, the problem is not resolved, I have again given the device for service during march, even then the problem is not resolved. I have taken the device to the same service center today (04.07.2016) but I am facing the same problem. The service center people are just updating the software and not doing anything more to resolve the issue.
The representative at the Tenali service center is rude and is not ready to take the device again. He is using very abusive language and do not have any respect towards his customers. The customer care center is also not responsive.

A. Uday Kiran Sarma,
[protected]
Was this information helpful?
No (0)
Yes (0)
Jul 4, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information