[Resolved] Samsung India — Samsung Galaxy j7 prime | |||
Sir, i have purchased samsung galaxy j7 prime on 02.4.2017 but unfortunately on 15.6.2017 this handset automatically inactive. Then i go to samsung authorised service centre (S. R. Electronic, hakim para, siliguri, darjeeling, west bengal). Service center told me that my hand set's circuit burned and battery is damaged. Inspite under warranty period they demand 8, 500.00 from me for repair the handset. I can't understand that although it is under warranty and i am not responsible for this internal damage, why service center demand 8, 500.00. It is very unfortunate that i brought this handset to pay 15, 900.00 and not cross six months but it is damaged. So i pray to you that you consider my matter and step necessary action. Thank you Was this information helpful? | |||
Aug 21, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 11, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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Both products are not original it's very cheap quality product. I want to my all many back. As soon as possible.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd