[Resolved] Samsung India — Samsung galaxy note 3 phone burnt - beware of samsung | |||||
This is more of an awareness than complaint. I have read on internet that Samsung phone blasted or burnt but this has happened to me now and it is real. Samsung phone can burn or blast. I am a regular user of Samsung phones I have been using since 2010 and This time I was using Samsung Galaxy Note 3 GT-N9005 and its been little less than 5 months since I bought it from ebay seller "mobileindustry" there was initial problems like phone turning off like there ws battery issue but I ignored and usually turn back on whenever I see it off. I did used all the accessories originally came with this phone i.e. original charger, batter only thing which I used separately was my sim card and micosd card so it was 3 days ago on 6th June 2016 my phone was 93% charged was little hot than usual which is normal. within few minutes after i unpluged the charger it started smoking from back panel and I threw it away then in few seconds whole phone turned in smoke. back panel melted from heat and smoke was very heavy. My son was playing nearby thank god nothing has happened to anyone o[censored]s it could have done major damage and could even burn down the house. I need some advise do i have to report this to police or complaint here online and wait for a resolution? Now who is responsible for this ? is it ebay seller or samsung which caused this damage Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Jitendra Singh
Customer Experience
Jitendra.[protected]@partner.samsung.com
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Jitendra Singh
Customer Experience
Jitendra.[protected]@partner.samsung.com
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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