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[Resolved]  Samsung India — samsung galaxy on7

Address:Ghaziabad, Uttar Pradesh

I bought a samsung mobile last year and it hasn't been one year yet and the samsung mobile battery has gone faulty. They said that i would be charged rs. 1500 for the battery even though the battery is covered under warranty. They are saying that there are scratch marks on the battery which is totally untrue. The marks are on the copper plates which are due to the plates fix on the copper protuberances on the phone. When i talked to the manager in samsung, she was rude and declared that i tampered with the battery, so there would be a charge to replace the battery. I would never buy another samsung product and never would i recommend any samsung product to my friends, family or colleagues.
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Aug 21, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2017
Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 
2 Comments

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Comments

Dear sir/madam i got a new mobile galaxy j7 max before one week. But music player not work properly so iam mendaly deperessed. How do slove this problem.
Reply
Samsung India Customer Care's response, Jul 24, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Samsung e7 touch price 7000 thousand to much highest price
Reply
Samsung India Customer Care's response, Jul 24, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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