[Resolved] Samsung India — Samsung Galaxy S6

hitehs sharma

from Meerut, Uttar Pradesh

Address:

Palwal, Haryana, 121102

This is to infrom that 27/09/16 in afternoon my samsung s6 phone got highly heatup and got switch off. it was so hot we cannot touch even. it may burn.
only one blue light was billing.its display was loose from left of top corner. after that the display got crack.i have submitted the phone in service center. i am facing the problem from so many days or months. i have mail the same on CEO desk but no body is responding.hope you can understant the problem.every day i am calling to custmercare but no response.
When I call to service center your phone is ready please collect it from service when I go to service center they says no. On 19/10/16 I got the single call in one month period and they says we cannot repair your phone under warranty. They are harrashing me from last 2 or 3 months.
my humble request to you please look into the matter and please do the needful. my job sheet no is-[protected].

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Nov 26, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd