Samsung India — Samsung galaxy S7 edge issue

Address:

600077

Hi,

I actually purchased S7 edge on 19th May June and found some build quality issue as well as some internal issues. Lot of gaps all over the frame and back panel giving jarring issue when we use the speaker.. overheating and slow charging and some network issue. I called customer care 25th May and raised complaint. The executive told me engineer will visit on the same day for in home pickup. But no one came. After waiting of 3 days I called and escalated. On 2nd June and person from Techno Care Tambaram (Samsung authorised service centre) and checked my device and accepted all the issues and will discuss with manager for further decision. After that I didn't get any response. I called the service center but no one picking the call. So I called the customer care and also sent mail to ceo email I'd.

After that Mr. Abhishek from customer support called and told there is no issues with device and did some small adjustment and now the device is perfect. As per Samsung policy if the complaint received with in 7 days they will issue DOA certificate. But for my case they did service. I asked Abhishek to arrange a call from the service engineer. Then Mr. Jagan who checked my device called me and told there is Bluetooth band in the back of the device was not fixed properly that's why the frame not fixed properly. And also he told he heat the panel and fixed. I spent around Rs. 60000 for a product which Samsung declared it's their no1 flagship phone and also it's IP68 certified water resistant device. But the phone comes out with build quality issue. How I can accept this kind of device. ABHISHEK simply ask me to take the device. How poor the service industry in India..They are not value the customer. Pls publish this issue

Sivakumar
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