[Resolved]  Samsung India — Samsung guru manufacturing problem

Address:

Bardhaman, West Bengal, 713205

Date:17th august, 2016
Sub : samsung guru manufacturing problem
Respected sir/madam,
With due respect i under signed wants to lunch a complain regarding your esteemed company service. My job sheet no-[protected]. I brought a samsung mobile, model no –samsung guru (Sm-b110e/d) white colour from hitech computer benachity, durgapur-713213, dist - west bengal for my mother on 10th, august, 2016. For the very next day i face a outlandish problem when any body call me his /her sound come to my ear very slow, i have to check all the sound volume but in vain to resolve this problem. So i think if it is a sim problem, i remove this sim from my phone and tried another mobile such as samsung guru but in this case no problem occurred. Without wastage any time i contract the shop where i am purchased this item on that day but their commands is that the phone is ok no problem. After purchased this item i went this shop two times but they not uploaded the do process and argue with me very unsupportable and informed me that they checked it through service and no problem occurred, i am the same trade of telecom (Sony) but when i express my view regarding this phone that it may be the voice speaker problem they were nor listened any thing. Unfortunately on 17th august, 2016 when i went to the samsung service centre they checked every thing and asked me that it is a board problem and phone is not a possible to do because it in just over the 7 days from the date of purchased it should be repairable and no body checked it before my reached i am shocked to remember your service procedure, shop said full lie towards me. If any body purchased any new product and faced any problem for the very next day they get the repair product instead of new one. I faced a authentic problem (Manufacturing problem) i think that i expected a new mobile as a replacement against a repair mobile set.
I used so many mobile phone of your esteemed company and happy about your service but this incident discreditable for me and forced me to think before purchased any samsung product.in this email i also send you the service job sheet scan copy on above attached file, kindly find it.
Your early action is greeting for me for recovered this unavoidable circumstances. Hope, you will knick-knack me as early as possible.
Thanking you.

Yours faithfully
Aniruddha ghosh
13, sovapur avenue, b-zone durgapur-713205 phone no-[protected]