[Resolved] Samsung India — samsung inverter ac using repairable part complaint no. [protected]

GohelKapil

from Davorlim, Goa

Address:

Junagadh, Gujarat, 362268

I am kapil gohel i bought a samsung inverter ac on 7 nov-2015 after 1 year and 8 month i complain samsung service station ac not cooling and led continue blinking problem. After 2 days engineer visited the side and checked the ac he is not found problem and he said you have to reached outer unit in our office for problem found. So here i get the charge for gas. And after few hours he said me ac circuit pcb need to change i agreed all things. After few days i got the call from samsung service station your ac is completed so they told me please carry your outer unit, again i agreed so far all things. And when engineer come for installation and when engineer start ac then i got same problem (Not cooling and led continue blinking problem) engineer open the outer unit and i am shock circuit pcb installed is old. Here i am not expecting this kind of service from samsung service station. They are using reparable parts.

My concern is this if company policy says that any part goes faulty it would be replace not be repair, so why samsung engineer using repairable part, why he not replace new part.

Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

Thanks...

Regards...'
Kapil gohel
Ph : [protected]
Complain no. [protected]

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Aug 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 26, 2017

Updated by GohelKapil Samsung india Customer Care,

I just got a call from Samsung customer care and they connect to Veraval service station to conference call
between our conversation Miss. JYOTI working from Veraval Service station she is give me roundly answer.
and after all not solve my problem. I think Samsung employer need to learn how to talk with sense with customer.

Thanks...

Regards...'
Kapil Gohel
Ph : [protected]
Complain No. [protected]

Jul 30, 2017

Updated by GohelKapil Samsung customer care,

I registered complain from last 23 days engineer parts order two times and still they are not resolve my AC problem again they want to carry outer unit at him office
i already payment for part and service charges but still they are not resolve my AC problem can you help me out?

If Samsung company not capable to resolve the problem then exchange to me New Outer Unit.

Regards...
Kapil Gohel
Ph : [protected]
Complain no. [protected]

Jul 31, 2017

Updated by GohelKapil I just got cal from this number [protected] this is fake number they are offer me if you are pay RS, 150 then you get new AC. And they need my Aadhar Number and Debit cart number so be care full guys.

Aug 02, 2017

Updated by GohelKapil Dont buy Samsung product they are not capable to repair there own product,

Still my AC problem not solve.

I registered complain from last 26 days engineer parts order two times and but still they are not resolve my AC problem again they want to carry outer unit at him office

I already payment for part and service charges but still they are not resolve my AC problem can you help me out?

If Samsung company not capable to resolve the problem then exchange to me New Outer Unit.

LAST 21 DAYS WHEN I CAL SAMSUNG CUSTOMER CARE THEY ARE GIVE ME SAME ANSWER YOUR COMPLAIN IS IN PROCESS.

Regards.
Kapil Gohel

Ph: [protected]
Complain no. [protected]

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Comments

Rishu633

from Basti, Uttar Pradesh

The mobile is getting switch off and on by itself. the battery is also draining too fast without even using the mobile much. so much options and applications in the mobile are not working properly like the option key.

akasht1818

from Rishikesh, Uttarakhand

I had purchased samsung product from vanay enterprises. There is some issue
regarding pasting issue from neck plastic and rubber side. I visited at
service center they are told me that we can''t exchanged your product.And i already speak with customer care they also told me that we can' replace your product.

Samsung India Customer Care's response, Jul 28, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd