[Resolved] Samsung India — Samsung j2 16 model of samsung

Er Sajad Somberia

from Jammu, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir, 180012

Sir i purchased j2 16 mobile of samsung in the month of august 2016 after using it for two months it stopped functioning and its display screen was damanged due to over heating but the customer care centre of the samsung at gandhi nagar told the phone is damaged due to shock which is not true. company is not accepting the built in defect of the phone. the ime no. of phone is [protected]. bill no. [protected]
Kindly look into the matter and save me from unnecessary harassment from the company

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Dec 6, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

As per our telephonic conversation, you have confirmed that your handset has been repaired and now the same is working fine.
Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd