[Resolved] Samsung India — Samsung j2 mobile phone

nishank rai

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 226022
Website:	www.samsung.com/in/smartphones

This phone has BATTERY HEATING issue. i had talked with service centre, technical support, the store from which i had purchased, management and ceo helpdesk.
they all say we cannot help you and did not replace my battery under warranty.
also they now my product is out of warranty and now they would not take responsibility.
the ceo helpdesk executive has openly challenged me on a call to go to court.
i was never abusive. but these guys sitting at noida technical support team of samsung are very aggressive and super confident.
they say if you are not a premiunm customer i.e. you bought a 9000rs product then we cannot even give you help at your doorstep even if you have a family emergency and you need to use your mobile phone.
SAMSUNG MOBILES HAVE BEEN CHARGED 1 BILLION DOLLARS TO APPLE. NOW LET'S SEE IF THEY SEE THEIR DOOM IN INDIA JUST LIKE NOKIA AND BLACKBERRY HAVE SEEN IN INDIA.
all the best samsung .
i have already gone to a lawyer.
see you in consumer court.

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May 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd