[Resolved] Samsung India — samsung j2 mobile phone

shubham arora 22

from Gurgaon, Haryana

Address:

110092

This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
As now you can see that the ego and misbehaviour of them
Working under your name..
Under all this matter my phone didn't get any support and i had return empty hand
So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

Shubham arora
[protected]

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Aug 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jul 28, 2017

Updated by shubham arora 22 REMINDER NO: 2
This is to the reference to the above reply as for your kind information no action has been taken by your side till yet and since its been a week for my complaint, I now have to take this complaint to another level with some of the audio and visual proof of my registered complaint against your service centre

This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
As now you can see that the ego and misbehavior of them
Working under your name..
Under all this matter my phone didn't get any support and i had return empty hand
So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

Shubham arora
[protected]