[Resolved] Samsung India — Samsung J5 battery

phulwinder

from Mohali, Punjab

Address:

Mohali, Punjab, 160055

Dear sir/Madam,

I have purchased samsung J5 Hanset on 25th April 2016 and its battery started blooming and my mobile back cover is not fitting properly i have went to samsung care, Mohali many times for replacement of battery but they told that j5 batteries are not coming so they cannot replace my battery.

So I request you to change my battery as soon as possible as my handset is under warranty.

Details are:
model:sm-j500f/DD
imei: 356823/07/641022/9

Thank you

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May 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd