[Resolved]  Samsung India — Samsung j7 gold

Oct 19, 2016

Updated by Banbari lal Sharma I have purchased Samsung J7 Gold on 16/12/2015 having serial no RZ8GC07SQBF([protected]) .i am working currently at Sardar vallab Bhai Patel National Police Academy Hyderabad and my designation as DSP. I came delhi in august on leave for 10 days. At that time i found problem of display of my mobile was flickering. Then I went to samsung service centre on 13/08/2016 at [protected]---B2X service Solution India PVT LTD, R-30 & 31Plot NO- 6 & 7 1st Floor, New delhi 110092.They promised me that they would either give me my money back or new device within 10 days and I fulfilled all the formalities as said by them. But they did not do anything inspite of my repeated requests. Then I complained to customer care, they also did not do except recording my complaint. After my repeated efforts with customer care through call or complaints through mail, I could get a call from Mr.Rohit Majumdar, Customer Experience Manager, Samsung India Electronics Pvt. Ltd and he assured me to get back in 2-3 days regarding refund of amount. I contacted him twice. He kept on saying that he will do needful. After that, he did not contacted me or whenever I tried to contact him, he didnt not reply. Despite of my best efforts many times, I could not get any fruitful result.
Thus, I am financially, physically and mentally being harassed by the officials of Samsung service care by not solving my problem and kept on hanging. I am very much fade up of this issue. I left with no option but to knock the door of Court of law by filing a suit against you people for neglecting, evading my problem and cheating me in this way. I once again request you to please look- into the issue and solve my problem by refunding my amount. If you do not resolve my issue, how come any one believe such reputed company and buy its product, in future.