[Resolved] Samsung India — Samsung led 32 tv

Aji.p.s

from Bengaluru, Karnataka

Address:

560037

My name is ajith. I had purchased a samsung 32f5100 32" led tv on[protected] from digital plaza, yelahanka, bangalore. The product serial no. Is m2wg3pcd800809. After exactly completing one year of warranty period my tv got a problem. Complaint was registered and a service engineer came to check the problem and i was told by him that the led panel was damaged. So we replaced it with a new led pannel on[protected] by unique service solution which cost us rs.17000/- and replaced part id is bn95-00883a. After one year that means exactly after warrantly period over again the led panel was damaged. I am fed up with this problem. I had spent so much of my valuable money and time. There is something problem in my tv which is causing frequent problem. So i request you to replace it with a new tv but not with part which has problem.

Regards
Ajith

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May 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd