[Resolved] Samsung India — Samsung mobile a5 2016 : battery swollen (Enlarged)

Dalipbathinda

from Mohali, Punjab

Address:

Bathinda, Punjab, 151001

I have purchased the said model mobile from janak telecom, rampura phul-151103 (Bathinda) (Bill no. 207) on dt.[protected]. Since last four months i have noticed that slowly-slowly mobile battery is swollen. But now the size of battery is so enlarged that it pushes the back cover up and it seems that it can blow any time. I have gone to your service centre at bathinda but i have not got satisfactory answer there. I want to know that if it blows, then who will be responsible for my life.
So, i request your goodself to please return this mobile as soon as possible.

My mobile no. Is : [protected]

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Apr 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd