[Resolved] Samsung India — samsung mobile a5 2016

aksjaipur

from Nagram, Uttar Pradesh

Address:

Jaipur, Rajasthan, 302033

Sir,

My phone is under warranty. 2 months back only its vibration motor was replaced by samsung service centre, but after that its screen started flickering.

I went to service centre again after some days, but they reduce to take phone under warranty as thet said that its board got water marks, but actually that board having some marks due to previous service work. It was not due to water.

I dont know what to do with such service centre.. Its tonk phatak service centre of jaipur.

My phone still has 1 month warranty and they make it out of warranty without any reason.

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Aug 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Jul 17, 2017

Updated by aksjaipur Sir,

I don't have reference number with me now as i have taken back my phone after submitting my sheet.

My email id is [protected]@gmail.com
Mobile number- [protected]

Jul 18, 2017

Updated by aksjaipur Samsung india,

I am waiting for your response, as i didn't get any positive feedback from you.

Previously i was trusting Samsung service centre, but now they disappointed me.

Hope i will get a solution today itself.

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Comments

aksjaipur

from Nagram, Uttar Pradesh

Sir,

I don't have reference number with me now as i have taken back my phone after submitting my sheet.

My email id is [protected]@gmail.com
Mobile number- [protected]

Samsung India Customer Care's response, Jul 20, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd