Dear Sir/Madam,
I have purchased this Samsung Mobile Galaxy A5 2016 Edition on 15/06/2016 and day before yesterday It suddenly got bursted like, with a low sound and fell off, and the complete device was extremely in heated condition that for a moment we scared and remained away from that mobile. After couple of minutes later with caution we took the phone in our hand and noticed that the mobile device is still in heat condition and screen damaged may be due mobile felloff from bursting and heating or due to bursting. After converying the all information as it is to the customer care, they suggested us to take the handset to the nearest service centre at Jodhpur (80 kms from our place). When we took the handset on yesterday at authorised service centre they told us to create the job work. After creating the job work we came to knowledge that our product has been categorised as out of warranty and repair and damages charges were imposed on us in the job work. I dont know why, why should I get this mobile repaired when its not our fault. Why should I pay the damage costs which incurred not on our fault. This is a manufacturing defect, which I came to know that particular this and A7 handset is goin through in numerous handsets. Why should we get our lives at risked with the repaired mobile and why should we being charged for damaged when it occured mainly due to the reason of Heating & bursting or any one. So at that moment we have decided to cancel the job and withrdrwan our mobile handset from service centre and decided to go legally. From this forum I want to convey the message that either company initiate step towards best resolution of our concern or else I have the only option residing with us is legal consequences. Further I have been informed that my warranty is going to expire on 15/06/2017 midnight so I will not only be at risk of losing warranty period but also our privileged rights for claim under warranty will be waived off.
Being a multinational company, I request your Goodself (Samsung India) to consider the facts and geuninity and under what circumstances this has happened and why it happened. Please uunderstand the issue after considering the Fact that thers is really an issue with device and its battery due to which not only we were at risk but our mobile also got damaged (it could have been worse if something really bad happened at that time to someones live) .
My request is limited to replacement of this device. Else exchange us another device in case of Discontinuancy.
I will heartly welcome the communication and positve response towards this.
Complaint no. [protected]
regards
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