Samsung India — Samsung mobile a8 model / complaint no :- [protected]

Address:	Kottayam, Kerala, 686010
Website:	www.samsung.com/in/support

I have bought a Samsung A8 phone from samsung showroom kottayam on 15/12/2015 and while using the phone there was nothing moving inside the case of the phone but during the month of june 16 exactly 6 months from purchase there was something moving inside the phone as if the battery or the mother board of the phone is shaking inside, i went to the service centre as advised by the dealer, while they took the phone for service and said that its the camera coil inside the phone which shaking and they gave back my phone. I went to different friends of mine who use Samsung A8 model for couple of months they never had the same issue . later I went to the service centre again on 22nd july and asked them to check again and if required service the same so that it will not have anything shaking inside since its under waranty period . They again said the same reason and they were not even ready to service it and they said its not a complaint and it need not be serviced and returned the phone . Prior to submitting the phone I have raised the complaint through samsung with the above complaint number . I had to speak to different people named Sathish 1st, Revathy second, Prem third from call centre or toll free number and then from CEO office Mr Akash, Abhilash and at last Mr Suresh who took the complaint spoke to me and said will give a solution to it . Based on the service centre advice I called Mr Bijoy ASM for Kottayam @[protected] who is suppose to give me a solution whohad asked the service centre kottayam to return the phone without servicing.Today evening I have received a final judgement from Mr Suresh CEO office that nothing can be done more based on the service centre feedback and others and the observation by Mr Suresh its an added feature of Samsung A8 phone and the shake will remain and it cant be serviced. He told me that since the phone has a super camera and focus and it has an Auto click option and so it will shake inside. I cant understand why samsung is afraid to service this phone which is hardly 6 months old. I have paidclose to 31000/- rupees for buying the same . As advised by Suresh while talking to me today he was suppose to send me a reply to my complaint as mail to my registered mail ID with the details which I have not received Yet . I am expecting a solution for this issue I need my phone repaired under warranty as like when I bought it new or replaced. I will be forced to go to consumer court for a solution if its not done at your end. Expecting an early reply.


I seriously dought it might be the battery or the mother board . If the phone gets into trouble or if it causes any damage to my body organs or life then the responsibility is on Samsung.Till date I have not received any communication in writing only verbal communication which itself shows the wrong intention of the company.
Regards
Prasanth B Nair
[protected]