[Resolved] Samsung India — Samsung mobile j5 pro

Sunil Kumar

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.samsung.com/in/support

I had purchased this phone on 8 months back. From first month i used to visit service center because of the mobile dead problem. I have visited 4 times in last 8 month for the same problem and called to your support executives approx 100+ times but the result is as it is. I am sharing your service center receipt and want to replace it on the priority.
Also, i have only one option to replace this otherwise i have finally decided to file case against your company because i have tired to take time from office and repair such kind of worst mobile.
Today, i am sharing same issue over each of social media website as well as consumer report website to stop such kind of worst handset.
Now, i would not sit silent and in next week you will receive notice from consumer forum.

Waiting for your quick reply.

Thanks
Ashish gupta
[protected]

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Aug 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 12, 2017

Updated by Sunil Kumar Another visit to my service center that were useless because the problems are still same

Jul 12, 2017

Updated by Sunil Kumar The case is still pending

Verified Support

Jul 13, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd