[Resolved] Samsung India — Samsung not ready to pay the cash back for my mobile and very bad customer service

ronny.xavier

from Pune, Maharashtra

Address:	400071
Website:	www.samsung.com/in/smartphones/all-smartphones

Purchased a Samsung Galaxy S7 from a Samsung retail store with 10% cash back facility on 12th March...

3 months done and still not received the cash back, so checked with Samsung regarding that, mail attached which samsung has replied.

One of the unethical ways to selll a product by giving a 10% cashback facility and later on denying that no cashback facility was there.

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Aug 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by ronny.xavier also got in touch with the customer care on phone, calling them since past 4 days, they say they have escalated the issue and will get back in 24hrs or same day will call back, but still waiting for the call, just praying if i get the call in 2017 or before my galaxy s7 dies...hopeless customer service...

Verified Support

Jul 01, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 28, 2017

Updated by ronny.xavier Details below:
Mobile Number: [protected]
Email id: [protected]@gmail.com
Reference No: [protected]