[Resolved]  Samsung India — samsung refrigerator compressor gone bad

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am compelled to raise this complaint for an escalation as I urgently need support, and nothing but sheer disappointment received from Samsung India customer care and service team. My fridge is not working and it is identified as the compressor gone bad, I have critical life support medicines and infant food items to be kept which are extremely necessary. Since yesterday I am after customer care to assist me, the technician visited as well and identified compressor gone bad, but since then I am chasing whole day today to give me an ETA and requesting to expedite the replacement. At the end of the day today after calling customer care 6 times I received an update that it will be delivered on 15th June i.e. after 11 days. In between all sort of harassment and lies of customer care folks have also happened including disconnecting my call while transferring to supervisor. They have given me all sort of excuses since yesterday that they are sort staffed, no parts availability, even for inspection there was no spare PCB available yesterday and it was diagnosed again today.

The same I have mailed to Rajeev Gupta (Director- Customer Service) and HC Hong (President & CEO Samsung Southwest Asia) short time ago.