[Resolved] Samsung India — Samsung Refrigerator Door Issue

Kasatprakash

from Panaji, Goa

Address:	Bagalkot, Karnataka, 587101
Website:	wepo

I have raised an complaint about refrigerator's door not getting closed properly on 05-Apr-2017 against the reference number [protected].

Daily same story, morning engineer or support centre team calls and says that some one will visit and fix the issue and by end of the day, once again we get calls and they end up promising for next day.

We even escalated the matter to "Samsung's CEO" desk to get some engineers on job, but no luck. It means that even CEO desk doesnt have control over service station engineers or Samsung is waiting for some more damage to happen, so that they can loot me better.

Regards
Prakash
+91 [protected]

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May 15, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd