[Resolved] Samsung India — samsung s3 gear

abhishek79

from Ahmedabad, Gujarat

Address:	Mumbai City, Maharashtra, 400052
Website:	shop.samsung.com/in

Sir,

I purchased an s3 gear online on samsung shop dated 25 august 2017 my order id[protected] however i request order cancellation since it was 2000 /- cheaper in amazon shopping.

I have received an acknowledgement mail for order cancellation along with email confirming refund has been initiated however no one is taking responsibility more the money to be returned.

Its been more than 9 days since i was notofied about the return and when i speak with samsung they ask me to speak with my bank with giving me any paymnet transfer details such as urt number for my bank to trace teh money

Please assist

Regards
Abhishek khanna

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 1, 2017

Complaint marked as Resolved

received my refund

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Oct 01, 2017

Updated by abhishek79 thank you for your support i have received the refund now