[Resolved] Samsung India — Samsung s4 mini - motherboard problem | |||
2 years before i purchased samsung s4 mini mobile. I kept that mobile like a baby. Still no scrach, but 2 months before mother board is gone. (I dont know what is the problem). Even local brands are having atleast mother board warrenty. The service centre is asking 8000 rupees to change mother board. This is not very high, So i am not able to put the mobile in exchange. I want to recover my data as well. I called to customer care they are also not responding properly. Please help me to repair my mobile. Mob - [protected] Was this information helpful? | |||
Aug 13, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Jul 07, 2017 aditya chitransh's response I lost my mobile 📱 Samsung galaxy j2
Verified Support Jul 12, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
After rising complaint here, I lose almost 1 day in service center and Rs.177 for service. But still no solution.
frustrated with Samsung.
frustrated with Samsung.
Samsung India Customer Care's response, Jul 20, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
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Samsung galaxy j2
Imei no.is.[protected]
[protected]
Please search my mobile & give me
Lost time & date & place
17:38 05/07/2017 mandhana crossing chauraha Kanpur Uttar Pradesh
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)