[Resolved] Samsung India — Samsung S6

K S Arunachalam

from Chennai, Tamil Nadu

Address:	Kanchipuram, Tamil Nadu, Chennai
Website:	samsung autherised centre

My name is K.S.Arunachalam. I am residing in Guduvanchery, Chennai - 603202. I have purchased Samsung S6 mobile phone from Relience Retail Ltd. at Guduvancheri on 18.10.2015. The IMEI no of the cell is 357215/06/1031138/4 & Serial no. is RZ8G70G8Z1J. Since from purchase I am facing the problem of mobile hanging and switch off. Currently the problem worsened and approached Samsung authorised service centre Techno Care, N0 109A, S.V.S Complex, Sivashanmugam Road, Tambaram West, Chennai - 600 045 for repair on 13.9.2016. Service centre deleted earlier OS and installed new OS in the cell and confirmed that earlier problem what I had faced will not repeat. To my surprise, the problem is not eliminated and continues. I WOULD LIKE TO BRING TO YOUR KIND NOTICE WHAT IS THE ALTERNATIVE FOR THIS. I have to lose all datas in mobile during new OS initialising. Please give a suitable reply for this and expect a favourable reply from you because my warranty period will be over by next month.
Thanking you
K S ARUNACHALAM

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Oct 20, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd