[Resolved]  Samsung India — Samsung s7

Address:	533004
Website:	www.samsung.com/in/support

I bought Samsung s6 edge mobile phone on 28.10.2016. but the phone was a defect piece. Speakers and back button was not working. Then I returned that phone and bought Samsung s7edge mobile phone on 29.10.2016 from SHRAVANI ENTERPRISES.
ADDRESS OF SHRAVANI ENTERPRISES SAMSUNG SMART CAFE : D no. 13-1-57, mainroad beside titan show room, kakinada.

within 5 months, my phone has been troubling me so much like
1. screen problem ie. off and on error and blinking
immediately i tried to contact the showroom but Samsung showroom was closed.
then i approached to Samsung service centre
service centre :[protected]-- prasad mobiles and electronics
address of the service centre : door no. 12-4-4, sunny towers kakinada, 533001.
i handed over my mobile to the service centre. my mobile got checked, screen replacement has been done.

2. After 5 days i received my mobile. But I was not satisfied.
After few days, accidentally water spilt on my mobile phone. Within few second phone stopped working. Again I went to the service centre, I asked them why is this happening if my phone is a water resistance. They replied they will check and report me.
I waited for one day I didn’t get any call or message regarding my phone.
The next day I went to the service centre and asked, they said motherboard is the problem.

In this case there is no value for Samsung mobiles.
Its not been not even 1 year I purchased. Problems has been arising.
As my phone is a water resistance it should resist upto 1.5 meters of depth for 30minutes. After the screen replacement only, phone couldn’t resist not even for 10sec.
Iam totally fedup with this Samsung mobile phones.
As an Indian iam disappointed for selling such defective goods.
i will never recommend anyone to buy Samsung products especially mobile phones.

Finally, iam not satisfied with this mobile and not willing to use this phone anymore, i request you take the responsibility and replace my mobile phone as soon as possible.

Bill numbers of my services: [protected], [protected]

Mobile details:
product name- GALAXY S7 EDGE / SM-G935FZDUINS/ GOLD
Model[protected]
I.M.E.I NO - [protected]

Sincerely,
K subhasri
D.no: 8-13/3-1/4,
Raj prakash street,
Pratap nagar,
Kakinada,
Andhra pradesh,
India, 533004.
Phone number: +91 [protected]