[Resolved] Samsung India — Samsung s7 edge mobile

[email protected]

from Faridkot, Punjab

Address:	Sri Muktsar Sahib, Punjab, 152101
Website:	rohan telicom

At the time of purchase dealer assured that rs 5000 will be back(given) by company and glass is unbreakable and after 2 months I did not get back my 5000 and glass was broken and now dealer is saying we are help less therefore I am filing this complaints that
1 give me rs 5000 as was promised by dealer
2 replace this phone with new phone
Dr M.K.Kulshreshtha

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Jul 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 21, 2017

Updated by [email protected] matter is not resolved please do the need ful my no is [protected]

Jul 24, 2017

Updated by [email protected] matter is not resolved till date, it seems unprofessional please do not linger on the problem but resolve it
Dr M.K.Kulshreshtha
[protected]

Jul 26, 2017

Updated by [email protected] no progress till date

Aug 04, 2017

Updated by [email protected] no response till date dr m.k.kulshreshtha

Aug 10, 2017

Updated by [email protected] no response till date

Aug 23, 2017

Updated by [email protected] customer reference no is given as [protected] and asking to submit the phone for repair where as dealer assured that set will be replaced and no talk regarding 5000 cash back
Dr.M.K.Kulshreshtha
[protected]

Sep 15, 2017

Updated by [email protected] customer care people are saying to give only discount expenses of rs 15000 and this is cheating

Sep 25, 2017

Updated by [email protected] no response till date it shows that one should not believe on fake assurance and never buy Samsung phone