[Resolved]  Samsung India — samsung s7 mobile phone - cashback not received

Address:Mumbai City, Maharashtra, 400101

I bought a samsung s7 mobile phone in name of my wife mrs archana mohanty in march 2017 with emi plan for 18 months. As per plan and specifically mentioned in the bill, i am entitled to cashback of 10% and should be posted in my credit card with in 90 days of the purchase. I have tried reaching the company but still have not received the requisite cash back and it is well beyond 90 days.

I have all the payment receipts and all the related documents where it has been clearly mentioned that the cash back would be credited on to my a/c within 90 days. I want you to take immediate and necessary steps to ensure that i get the cash back at the earliest.
Please give me a feedback at the earliest. I am awaiting a quick response.

Sriram

[protected]
Sriram. [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Aug 30, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information