[Resolved] Samsung India — samsung s8 mobile

Scoobydoo11

from Mumbai, Maharashtra

Address:	400080
Website:	Samsung india

I had purchased samsung s8 mobile, while purchasing i was assured that i will be getting a wireless charger free after registering on my galaxy app. The store people themselves registered on my galaxy app with my number. As i had some network issues with that number i inserted other sim in my phone but now on calling samsung customer care they are saying that am not eligible for fee wireless charger offer as i had changed my sim? This is reflects so badly on samsung if they really want to give free wireless charger then they wouldn't put such terms & conditions in the first place.

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Aug 29, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd