Samsung India — samsung service center damaged my cell phones

Address:

I T Colony, Sundargarh, Odisha, 770017

Hi i am t r biswal and i gave my cellphone samsung galaxy s7 edge in samsung service centre (Bill no. [protected]), rourkela on 5th oct 2019 as because my display was broken and the technician from the service centre checked my mobile if it is turning on or not, my mobile turned on and they checked the display was broken and still in working condition, after that they disassemble my cellphone in front of me to check whether there is any internal damages or issues in the motherboard as part of their rules before accepting any mobile which is not in warranty and after that they found my mobile is ok and only display needs to be changed and told me the lcd will cost around 13500 and took advance of 8000 rs and told me it will be done in 15 days. But after 7 days they called and informed me that my mother board is dead so i asked how and they replied it was already dead when they took the cellphone from me and i told them it wasn’t dead and they are lying but they didn’t agreed so i complaint this issue in samsung customer support and they told they will check this case and will provide me solution, after i got multiple calls from the customer care, where they asked me explanation each time they called and also i informed them to check the cctv footage of the service centre where the service centre technicians are using my my cellphone infront of me and now they are saying it was already dead when the customer gave the cellphone. They also didn’t used a little common sense that why should i repair my cellphone lcd first if my motherboard is dead. Also the customer support team on 1st nov informed me that they will only support upto 10000 rs and after that i have to pay the rest. But my question is why should i pay the amount, my lcd was broken so i will pay for my lcd and the motherboard was damaged by the service centre guys, so they should bear the cost. Please look into this matter and provide me justice